How to request money you are owed

​On your mobile device

1. Log into the Mobile App and tap INTERAC e-Transfer.

2. Select Request Money.

3. If you’ve requested money before, select their name from the list

If you haven’t, tap the arrow in the top left corner and select Settings. Under Manage Contacts, tap Add Contact and select Add New Contact. Enter their name, email or mobile phone number. Now enter a security question and answer. Finally tap Add Contact.

4. Choose the Account you want the money to be deposited into and add the amount you are requesting. If there is an invoice # and due date, enter them below and check off the Request Agreement.

5. Tap Continue and Confirm. The recipient will get a text or email notifying them of the request. A verification email will be sent to your account to complete your registration.

​On your computer

1. Log into Online Banking and click Transfers >Interac e-Transfer >Request Money on the left navigation panel.

2. If you’ve requested money before, select their name from the list and check off the acknowledgment statement.

If you haven’t, click Add New Contact. Enter their name, email or mobile phone number and enter a security question and answer, then click Add Contact.

3. Enter the amount you wish to request and the account it will be deposited into.

4. Click Continue to finalize the transfer. The recipient will get a text or email notifying them of the request.